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Lodge a Complaint

We take all complaints seriously. You can lodge anonymously if you prefer — your feedback helps us improve.

🛡️ This complaints process meets NDIS Practice Standards requirements. Your complaint is acknowledged immediately upon submission.

Complaint Form

Complete each step — it only takes a few minutes.

1
About You
2
Details
3
Description
4
Review
Participant
Nominee / Guardian
Provider
Plan Manager
Other
Select the option that best describes you.
Service Quality
Billing
Provider Conduct
Privacy Breach
Accessibility
Discrimination
Communication
Safety
Other
Select the category that best describes your complaint.
Low — Minor issue
Medium — Significant concern
High — Major impact
Critical — Safety risk
What to include: What happened, when it happened, who was involved, and what outcome you're hoping for. The more detail you provide, the better we can investigate.
Minimum 10 characters
This helps us understand what resolution would satisfy you.
📋 Please review your complaint before submitting. You can go back and edit any section.
✅

Complaint Received & Acknowledged

Your complaint has been received and automatically acknowledged. Here is your reference number:

CMP-00001

Your complaint is now under review. We aim to resolve it within 21 business days.

What happens next?

  • ✅ Your complaint has been acknowledged (reference above)
  • A plan manager will investigate your complaint and may contact you for more details
  • We aim to resolve all complaints within 21 business days
  • If unresolved, you may escalate to the NDIS Commission: 1800 035 544
  • Disability advocacy services are also available if you need support
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Other Ways to Complain

You can also contact us directly or escalate externally.

📧 Email

nuzetta@polsia.app

🏛️ NDIS Commission

1800 035 544
ndiscommission.gov.au

🔒 Ombudsman

Commonwealth Ombudsman
1300 362 072